Effective Date:18/09/2024

At Zyarok, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Please review our Refund and Cancellation Policy for information on how to request a refund or cancel an order.

1. Order Cancellation

• Cancellation Before Processing:
  • You may cancel your order within 24 hours of placing it, as long as it has not yet been processed or shipped. Please contact our Customer Service team for request for cancellation.
  • If your order is successfully canceled, you will receive a full refund within 7-10 business days to the original payment method.
• Cancellation After Processing:
  • Once an order has been processed or shipped, it cannot be canceled. If you still wish to return the item, please follow our return process outlined below.

2. Return and Refund Eligibility

• Return Timeframe: You have 7 days from the date of delivery to request a return or exchange for eligible items.
• Eligible Items:
  • Items must be in their original condition, unworn, unwashed, and with all original tags attached.
  • Sale items, gift cards, undergarments, and customized products are non-refundable and cannot be returned.
• Proof of Purchase: A valid receipt or proof of purchase is required to process all returns.

3. Return Process

1. Initiate a Return:
   • Contact our Customer Service team at [Insert Email] to request a return. Please include your order number and the reason for your return.
2. Return Shipping:
   • You are responsible for covering the shipping costs for returning your item(s), unless the return is due to an error on our part (e.g., receiving a wrong or defective item).
   • We recommend using a trackable shipping method and purchasing shipping insurance, as Zyarok is not responsible for items lost or damaged in transit.
3. Return Confirmation:
   • Once we receive and inspect your returned item(s), we will notify you of the status of your return and initiate a refund if the return meets the eligibility criteria.

4. Refunds

• Refund Method: If approved, refunds will be processed and credited to your original payment method. Depending on your payment provider, refunds may take 7-10 business days to appear in your account.
• Shipping Fees: Original shipping charges are non-refundable, except in cases where the return is due to an error on our part..

6. Defective or Incorrect Items

• If you receive a defective or incorrect item, please contact us within 12 days of receiving your order at [Insert Email] or [Insert Phone Number].
• Video submit
• We will arrange for a replacement or issue a full refund, including any shipping charges, once we confirm the issue.

7. Non-Refundable Items

Certain items are non-refundable and non-returnable due to hygiene reasons or their customized nature. These include but are not limited to:

• Sale or clearance items
• Undergarments or swimwear
• Customized or personalized products

9. Contact Information

For further questions regarding refunds or cancellations, please contact our Customer Service team:

Zyarok Customer Service

Near Numberdar Market FNG Road Chhajarsi, 

Sec 63, Noida, Gautam Budh Nagar, UP-201301

Email: hello@zyarok.com

Contact Number: +91 83770 18966